Shipping policy
USA & International
Scroll down for NZ & AU 👇🏼
USA and International orders are posted within 48 hours from our US base, in Tennessee
United States
International
Standard Shipping: On orders under 60USD, the shipping cost is calculated at checkout.
8-16 working day delivery time-frame
Countries we currenlty ship to internationally: The UK, Canada, Germany, Netherlands, Sweden, Ireland, Denmark, France, Belgium, Portugal, Argentina, Finland, and Spain. We cannot currently ship to any other countries.
New Zealand
NZ orders are currently sent from Australia and are shipped within 24 hours on Weekdays and same-day when ordered before midday:
- Standard shipping is via tracked courier post that takes 4-8 days to arrive once posted.
- Standard flat rate of $14.00
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FREE delivery for orders NZ$100 and over.
There is no extra cost for rural addresses.
Australia
Australia orders are sent from our Australian base in Melbourne with orders made before mid-day shipped out same day and all other orders sent the next day.
FREE delivery for orders AU$80 and over (4 or more pairs, generally)
Order Changes/Redirects: We strive to ship orders accurately and quickly and due to this, we are usually unable to accommodate shipping address updates. I you notice right away, email us by replying to your order confirmation email however we cannot guarantee we will be able to get to your email or update your order before it is sent (we will do our best though!) and ultimately it falls on you to enter your address clearly and accurately.
Lost Parcels: If you have not received your parcel within the estimated delivery time and you are worried that the parcel is missing or significantly delayed, please contact the courier for an update (contact details are available on the tracking page). If you cannot reach them or require further assistance, please contact us and we will help resolve the issue or submit an enquiry with the carrier on your behalf. Please note we must be contacted within 10 business days of the estimated delivery date to submit an inquiry.
Returned Parcels: Packages that are returned to us because they are rejected, unclaimed, or unabled to be delivered, can be reshipped once we receive more accurate or alternate address details.
Customs Fees: International Shipments sent to countries other than Australia, NZ and USA are sold inclusive of GST (VAT). Please note we are legally required to declare the full value of the goods (not including shipping charges) on all packages shipped internationally. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask or expect us to do any of the above.
For details of Customs charges, please consult your own Customs authorities for the latest rates.
Packages which are returned to us as a result of the recipient's refusal to pay import duties and/or taxes are eligible for a refund for the goods if in as-new condition , however shipping charges will not be refunded. If the customer did not pay for shipping (free shipping), the cost of the shipping will be deducted from the refund.